Privacy Policy

Last Updated: October 13, 2026

This Privacy Policy explains how Octane Software Solutions Ltd ("we," "us," or "our") collects, uses and shares information when you use Friend AI, our mobile app (the "App"), formerly called ChitChat AI. We are the controller of the personal data described here. If you do not agree with this policy, please do not use the App.

If we change this policy, we will update the "Last Updated" date above. If a change affects how your conversations or voice are handled, the App will ask for your permission again.

1. Summary

You don't need to give us your name or email. The App creates an anonymous account for you.
To reply, the App sends your messages and voice recordings to our server, which passes them to AI services: OpenAI, DeepSeek, Fish Audio and Google through OpenRouter, and Groq. The App asks your permission before it sends anything.
We don't keep your voice recordings. We keep the last 40 messages with each character so they remember the conversation, and delete each message after 180 days.
Rewarded ads are provided by Google AdMob and only play when you choose to watch one. You can change your ad privacy choices in Settings.
You can delete your account and the data on our server at any time from Settings.

2. Information We Collect

a) Your account

Anonymous account: The first time you open the App, Unity Authentication (a service of Unity Technologies) creates an account with a random player ID. We use this ID to keep your conversations, turns and purchases together.
Linked account (optional): If you choose to link your account, Unity Authentication stores the details you use to sign in: your Sign in with Apple identifier, or the email address and password you set.
Settings: Your selected character and some display preferences are saved with Unity Cloud Save so they follow your account.

b) Your conversations

Messages: The text you type, or the text of what you say, and your character's replies. They are stored on our server with your player ID, the character's name, your chosen language and voice.
Voice recordings: The App only records while the microphone button is on. Each recording is sent to our server to be turned into text and is not stored by us.

c) Turns, purchases and rewards

Turns: Your remaining turns, free turns used today, your time zone (to reset free turns at your midnight) and a record of each turn granted or used.
Purchases: Payments are handled by Apple or Google. We never see your card or bank details. The App sends us the signed purchase details from the store, so we can check that a purchase is genuine and add turns or a subscription. We keep the store's transaction ID, the product, when it was bought and when a subscription ends.
Rewarded ads: When you finish an ad, Google tells our server that your player ID earned a reward, with an ad transaction ID, so we can add your turns once.

d) Information collected automatically

Service records: For each request we record its type, which AI provider and model handled it, its size and how long it took. We use these to measure cost and reliability and to stop abuse.
Network information: Cloudflare, which hosts our server, receives your IP address and basic request details in order to deliver and protect the service. Our server logs may contain these for a few days.
Unity Technologies: The App is built with the Unity engine, which may collect limited device and diagnostic information, such as device model, operating system and crash reports, to provide and improve its services.
Google AdMob: See section 5.

e) If you contact us

If you email us, we receive your email address and the contents of your message.

3. How We Use Your Information

To provide the App: To run your account, create your character's replies and voice, track your turns, and apply purchases and rewards.
To keep conversations going: Your recent messages with a character are sent with each new message so the character remembers what you were talking about.
To prevent fraud and abuse: To check purchases and ad rewards are genuine, to stop a purchase or reward from being used twice and to limit excessive or automated use.
To run and improve the service: To measure cost, speed and errors.
To show rewarded ads, and personalised ads only where you allow them.
To support you when you contact us.

We don't sell your personal data, and we don't use your conversations for advertising.

Legal bases (UK and EEA): We process your conversations and voice with your consent, which the App asks for before you first talk or type. We process account, turns and purchase data to provide the App you asked for (performance of a contract). We use service records and fraud checks for our legitimate interests in keeping the App working, affordable and secure. We keep some purchase records to meet legal and accounting obligations. Google relies on your consent for personalised ads where the law requires it.

4. AI Services That Process Your Conversations

When you talk or type, our server (hosted by Cloudflare) sends the following to these providers:

Turning your voice into text: your voice recording and language go to Groq (Whisper model), or to OpenAI (Whisper model) through OpenRouter as a backup.
Writing your character's reply: your message, your recent messages with that character and the character's personality go to OpenAI (GPT model) through OpenRouter. As a backup, they go to DeepSeek's model through OpenRouter, which may run it with DeepSeek or another hosting provider.
Creating your character's voice: the text of the reply goes to Fish Audio through OpenRouter, or to Google (Gemini) through OpenRouter as a backup.

We don't send these providers your player ID, your name, your email or your device's identifiers. Each provider handles this data under its own terms and privacy policy and may keep it for a limited time for safety and abuse monitoring.

Older versions of the App used Microsoft Azure for these features instead.

5. Advertising

The App uses Google AdMob to show rewarded ads. An ad only plays when you choose to watch one for extra turns.

Google may collect your device's advertising ID, IP address, device information and how you interact with ads, to show ads, measure them and prevent fraud. Google's use of this data is described at policies.google.com/technologies/partner-sites.
UK, EEA and Switzerland: Google's consent message asks whether you agree to personalised ads before any are shown.
United States: Where state privacy laws apply, you can opt out of the use of your data for targeted advertising.
Changing your choices: Use Settings > Privacy choices in the App whenever that option is available in your region.
iPhone and iPad: If the App asks to track you and you choose not to allow it, your advertising identifier is not shared.

6. Sharing of Your Information

We share information only as described in this policy:

Service providers: Unity Technologies (accounts, cloud save, game engine), Cloudflare (our server and database), the AI providers in section 4, Google AdMob (ads) and Apple and Google (payments and Sign in with Apple). They may only use the data to provide their services to us or as their own policies describe.
For legal reasons: If required by law, or if we believe in good faith that disclosure is needed to comply with a legal obligation, to protect our rights or property, or to protect the safety of our users or the public.
Business transfers: In connection with a merger, acquisition or sale of all or part of our business, in which case this policy will continue to apply to your information.

7. Data Retention

Voice recordings: not stored by us. They are processed and discarded.
Messages: the latest 40 with each character. Each message is deleted 180 days after it was sent, or sooner if you delete your account.
Service records: 90 days.
Rate-limit counters: 1 day.
Account and turns: until you delete your account.
Purchase, subscription and ad reward records: as long as needed for refunds, fraud prevention and our legal and accounting obligations. They're linked only to the random player ID.
Server logs (Cloudflare): a few days.

8. Deleting Your Data

You can delete your Friend AI account at any time in the App: open Settings and tap Delete account. This immediately deletes your conversations, turns, service records and your account on our server, and your Unity account. The App then starts a new anonymous account. Purchase and reward records are kept, linked only to the deleted random ID, as described above. Deleting your account does not cancel a subscription: cancel it in your App Store or Google Play settings.

If you can't use the App, email legal@octane-software.com with the subject "Delete my Friend AI data" and tell us roughly when you last used the App and on which device. We may need to ask for details to find your account. We will respond within 30 days.

Uninstalling the App does not delete your data from our server. It is removed according to the retention periods above.

9. Your Rights

Depending on where you live, you may have the right to access your personal data, correct it, delete it, receive a copy, object to or restrict how we use it, and withdraw your consent at any time. To withdraw consent for AI processing, stop using the talk and message features and delete your account. To exercise any of these rights, contact us at the address below.

If you are in the UK, you can also complain to the Information Commissioner's Office (ico.org.uk). In the EEA, you can complain to your local data protection authority.

10. International Transfers

Our providers process data in the United States and other countries, which may have different data protection laws from yours. Where the law requires it, we rely on the providers' standard contractual clauses or other approved safeguards for these transfers.

11. Security

We use encryption in transit, verify every request with your signed-in account and limit who can access our systems. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

12. Children's Privacy

The App is not intended for anyone under 18. We do not knowingly collect personal data from children under 18. If we learn that someone under 18 has used the App, we will delete their account and data.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact Octane Software Solutions Ltd at:

legal@octane-software.com