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Find answers to common questions, troubleshoot issues, or contact our support team directly for personalized assistance with Friend AI.

Frequently Asked Questions

Quick answers to common questions about Friend AI.

How do I chat with my AI Character?

Simply type your message in the text box, or tap the microphone icon to speak. Your AI is designed to understand and respond to both.

How does the voice chat feature work?

Tap the microphone icon to speak your message. Your voice is processed into text for the AI. The AI's spoken reply is then generated and played back for a hands-free conversation.

Can the AI help me with homework or work?

Yes! You can use your AI character to practice a new language, get help with math problems, go over a presentation, or just get quick answers to questions.

Why are there limits on messages or voice chat?

To ensure fair usage and maintain a high-quality service for all users, our free tier has usage limits. Subscribing unlocks significantly higher allowances. Please see our Terms of Service for details.

How do I manage my subscription?

Subscriptions are managed directly through your Apple App Store or Google Play Store account settings. You'll find options to view, change, or cancel your subscription there.

How can I delete my account?

Open Settings in the app and tap Delete account. This deletes your conversations, turns and account from our servers. If you can't use the app, email legal@octane-software.com with the subject "Delete my Friend AI data". See our Privacy Policy for details.

The app is crashing or freezing. What should I do?

First, try fully closing the app and reopening it. Ensure your device's operating system is up to date. If the issue persists, please contact our support team with details.

How can I contact customer support?

You can reach our support team by emailing us at legal@octane-software.com. We aim to respond within 2 business days. Please include relevant details to help us assist you faster.

Is my data secure and private?

We use administrative, technical, and physical security measures to protect your personal information. For full details on data collection, usage, and security, please review our Privacy Policy.

Important Legal Information

For comprehensive details on our policies and terms, please refer to:

Please note: The Friend AI app is designed for entertainment and utility purposes only and is not a substitute for professional advice (medical, psychological, legal, financial, etc.).

Last Updated: October 13, 2026

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